Our North Responsible Gaming Promise

Age Verification: Adults Only, No Exceptions

We at North strictly limit our services to adults. You must be at least 18 years old, or the higher legal age required in your country of residence, to register an account with us. Our verification checks are designed to catch underage attempts before real money changes hands, and if we ever discover that an account has been operated by a minor, we act immediately: the account is permanently suspended, any deposits are refunded where undisputed, and any winnings are forfeited to the Kahnawake Gaming Commission in line with our licence terms. This isn't a soft policy for us - it's a firm line we never cross.

Our Know Your Customer process may ask you to upload identity and payment documents at any point, even if you've already submitted similar paperwork before. We do this to confirm identity, age and residency, and to make sure that only genuine, eligible adult players are using our platform. Documents must be legible and in the Latin or Cyrillic alphabet; where that isn't possible, we may request a short video verification call instead.

Tools to Keep You in Control

Here at North Casino, we give you direct control over how you play, not just advice about how you should play. From your account settings, you can request limits that shape your entire gaming experience, and once responsible-gaming limits are set on an account, that account also becomes ineligible for North bonus promotions - a safeguard we've built in on purpose, because we don't want promotional offers competing with your own decision to slow down.

We recommend reviewing these settings regularly, especially after any change in your circumstances. If you'd like guidance on which limit suits your situation, our support team is ready to walk you through the options at any hour.

Self-Exclusion at North

If you feel that a break is needed, we make self-exclusion straightforward. You can request it through your account or by contacting our support team directly, and once it's active, we will not send you marketing communications or allow you to reopen the account during the exclusion period. We at North Casino also apply this rule strictly around promotions: players who have self-excluded during a tournament or campaign period are not eligible for prizes connected to that event, even if they qualified beforehand.

Our Vegas-style tournaments, welcome offers and loyalty rewards are only ever meant to add enjoyment for players who are gambling comfortably within their means - never to pull anyone back in during a period of self-exclusion.

Recognizing the Signs of Problem Gambling

We at North encourage every player to check in honestly with themselves from time to time. Some signs worth paying attention to include:

• Spending more time or money than you originally planned
• Chasing losses with bigger bets to try to win back money
• Borrowing money or using funds meant for essentials to gamble
• Feeling anxious, irritable or preoccupied when not playing
• Hiding your gambling activity from family or friends
• Neglecting work, relationships or responsibilities because of play

If any of this sounds familiar, we genuinely encourage you to use our limit-setting tools or reach out to our support team - there's no judgment, only assistance.

Independent Support Organizations

Our North platform is only one part of a wider safety net. We encourage players who want independent, confidential advice to contact specialist organizations that support people affected by gambling, wherever they are located. These services are free, professional and separate from any casino operator, including us. Many countries also offer national helplines and self-exclusion registers that work across multiple gambling sites at once, and we're happy to point you toward the right resource for your region if you ask our support team.

Fair, Certified and Transparent Games

Trust is central to how we've built North Casino. Every game on our platform holds a Random Number Generation certificate, and many of our titles carry a provably fair ribbon that lets you personally check the fairness of the algorithm after each round you play. We believe that responsible gaming isn't only about limits - it's also about giving you confidence that outcomes are genuinely random and untampered with. Our library, drawn from studios including Microgaming, Pragmatic Play and Truelab, is built on that same standard of certified fairness across every slot, table game and jackpot title.

Restricted Access and VPN Policy

We at North Casino only accept players from countries where online gambling is legally permitted, and it remains your responsibility to check local law before registering. Using a VPN or similar tool to disguise your location or bypass a provider's geographic restriction is strictly prohibited on our platform, and doing so can result in confiscation of winnings. We take this seriously because responsible gaming also means playing within the legal framework that applies to you, not around it.

Dormant Accounts and Account Closure

If an account remains inactive for 12 consecutive months, we send an email notice 30 days ahead of applying a modest administrative fee, and we always give you the chance to reactivate before any fee is deducted. If you'd rather close your account permanently instead of leaving it dormant, our support team can process that request for you directly - another way we try to keep account management transparent and in your hands.

How to Raise a Concern

If you ever feel that something about your experience with us hasn't been handled fairly, we want to hear about it first. Most issues can be resolved quickly through our support channels. If a complaint remains unresolved after we've reviewed it, you may escalate the matter to the Kahnawake Gaming Commission at complaints@gamingcommission.ca. Complaints to the regulator must be submitted in writing by the account holder, no earlier than seven days and no later than six months after the issue first arose.